Can IT AMC companies in Dubai also manage cloud services and backups?

IT AMC companies in Dubai also manage cloud services

By: Ganesan D 05 Sep 2025 Category: IT AMC

1. Why Cloud Services & Backups Now Belong in IT Management

As businesses shift to cloud-based operations and digital applications, safeguarding data via reliable backups and disaster recovery has become essential. Legacy onsite-only support models no longer suffice; the modern IT AMC must include proactive protection for both local and cloud infrastructures to ensure resilience and uninterrupted service.

2. Cloud Storage Monitoring & Maintenance Under AMC

Some Dubai providers now include cloud storage and related infrastructure in their AMC packages:

  • GS-IT offers tiered AMC plans (Standard, Advanced) that cover maintenance of cloud services alongside components like NAS, firewalls, and email systems. These plans also integrate cloud backup for servers, user systems, emails, websites, and mobile devices—plus disaster recovery support.
  • iKnassoft includes cloud backup and DRaaS (Disaster Recovery as a Service) as part of its comprehensive IT AMC services, making sure your business always has a recovery path in case of data loss.

3. Data Backup & Disaster Recovery in AMC Agreements

Backup and recovery are increasingly standard in IT AMC offerings:

  • FRF Computers provides cloud backup, on-site backup, automated backups, and disaster recovery planning as part of their service portfolio to ensure fast recovery and business continuity.
  • CubeZix emphasizes secure data backup, continuous data protection, off-site (cloud) storage, and disaster recovery to minimize downtime and protect operations.

4. Benefits of One AMC Provider Handling IT + Cloud + Backup

  • Single point of accountability—no need to juggle multiple vendors.
  • Integrated planning and faster recovery—cloud and local systems are managed cohesively.
  • Cost efficiency—bundled offerings often deliver better value than standalone services.
  • Consistent SLAs and monitoring—unified service structure means smoother operations.
  • Simplified compliance and reporting—centralized infrastructure management aids audits.

5. Risks of Excluding Cloud/Backup From AMC Contracts

  • Data loss and prolonged downtime during hardware failures or cyber incidents.
  • Fragmented vendor responsibility, leading to potential finger-pointing when issues arise.
  • Higher operational costs and complexity, due to disjointed services.
  • Inadequate recovery speed, especially if backup systems aren’t automated and tested.

6. How Dubai IT AMC Companies Offer Hybrid IT + Cloud AMC Plans

Here's how some providers structure their comprehensive plans:

  • GS-IT includes cloud service maintenance, cloud backups, and disaster recovery support—all within a managed plan that also covers remote support and security.
  • iKnassoft packages cloud backup, DRaaS, and security under one umbrella, along with hardware and network monitoring.
  • FRF Computers blends cloud and on-site backup solutions with full disaster recovery strategies.
  • CubeZix combines continuous off-site backup, recovery tools, and IT AMC support inclusive of devices, servers, and networks.

Summary Table

Sub-topic How It’s Addressed in Dubai’s IT AMCs
Why cloud & backups are part of IT management Shift to digital operations and need for resilience.
Cloud storage monitoring & maintenance under AMC Included by providers like GS-IT and iKnassoft.
Data backup & disaster recovery Offered by FRF, CubeZix, iKnassoft, etc.
Benefits of unified provider Single accountability, cost-effective, streamlined compliance.
Risks of excluding cloud/backup Data loss, fragmentation, higher cost, poor recovery.
Hybrid IT + cloud AMC plans examples GS-IT: cloud and IT combined; iKnassoft: cloud backup & DRaaS; FRF: hybrid backups; CubeZix: full stack.

Final Thoughts

Yes—many IT AMC companies in Dubai now seamlessly manage cloud services and backups as part of their offerings. Merging IT infrastructure, cloud, and backup under one service contract ensures stronger protection, faster recovery, simplified management, and better cost control. If you're reviewing AMC options, look for providers who clearly outline cloud and backup services in their SLAs and are ready to support both onsite infrastructure and off-site resilience.

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